HW Support 24/7

HW Support 24/7

Answer, sort, escalate and assist your customers 24 hours a day, without growing the support team, across all your contact channels.

HW Support 24/7

HW Support 24/7 — AI customer support available 24/7

Answer, sort, escalate and assist your customers 24/7 — without growing the support team.

The challenge

Tickets piling up,
costs spiraling.

Tickets piling up, repetitive support requests, customers who never find the right information. The cost of human support keeps exploding.

01

Unmanageable ticket volume

Requests pile up faster than the support team can handle them, causing frustration and delays.

02

Repetitive questions left unfiltered

Most requests are about topics that are already documented but never actually automated.

03

Ever-growing support costs

Every spike in activity forces you to temporarily reinforce a team that's already under pressure.

The solution

Support that's available,
never overwhelmed.

HW Support 24/7 replaces 60 to 80% of level-1 volume. It draws on your knowledge base, automatically creates and assigns tickets, escalates to a human with full context, and reports KPIs in real time.

HW Support 24/7
Online now
SOLA
Hello, I'm SOLA. How can I help you today?
I haven't received my order.
Checking now... your package is on its way, expected delivery tomorrow.
Thanks, but it's urgent, I need to talk to someone.
Transferring you to an agent with the full context of our conversation ✓
Your message...
HW Support 24/7
Key capabilities
  1. 1 RAG-powered answers
  2. 2 Automatic ticket creation
  3. 3 Escalation with full context
  4. 4 Multi-channel availability 24/7
  5. 5 Daily QA summary
  6. 6 Weekend mode
Industry use cases
  • All industriesGeneral-purpose customer service and helpdesk applicable to any organization with an active customer base.
  • HealthcareFirst-level patient support for administrative and routine follow-up questions.
  • EducationSupport for learners on recurring enrollment and platform questions.
  • E-commercePackage tracking and returns management without tying up the support team on every request.
Measurable promises

Results you can measure

Average response time

Near-instant handling, regardless of when the customer's request comes in.

60-80%
Level-1 resolution rate

Most routine requests are resolved without human intervention.

Human escalation rate

Only genuinely complex requests are passed to an agent, with the full context.

Native integrations

Connects to your existing stack

A seamless deployment into your infrastructure. HW Support 24/7 integrates natively with the tools you already use.

 
 
 
 
HW Support 24/7
Zendesk
Freshdesk
Intercom
HubSpot Service
Slack
Teams
Notion
Confluence

Deploy HW Support 24/7 in your business

Our team supports you from setup to launch in under 72 hours.

Get started now
Frequently Asked Questions

Everything
you need to know

Generally allow 1 to 2 weeks between the initial scoping and going live, including ingesting your support documentation and configuring human escalation.

Yes, HW Support 24/7 connects to your support channels (website, WhatsApp, email) and your helpdesk via API or webhook, without heavy development on your end.

Your customers' exchanges and tickets are hosted on GDPR-compliant infrastructure, encrypted in transit and at rest, with access strictly limited to your organization.

Yes: standard responses, escalation rules and support tone are all configurable to match your business, brand tone and internal processes.

HW Support 24/7 is offered as a monthly subscription tailored to your usage volume (number of tickets handled per month), with no long-term commitment.

Our team provides technical follow-up and oversight of escalation to your human teams, and continuously fine-tunes the agent based on usage feedback.

Selected Work

Our latest work

The technologies and platforms
powering your projects

We use the best tools on the market to guarantee performance, security and scalability.

Testimonials

What they say about us

Partners

They trust us