HW Concierge AI

HW Concierge AI

Your front desk available 24/7 on WhatsApp. Our agent acts as receptionist: orienting visitors, gathering information, and transferring to the right contact.

HW Concierge AI

HW Concierge AI — Premium customer relations

A premium AI concierge that guides, answers, recommends and converts your customers 24/7 across all your digital channels — a human, available presence, from first contact through to loyalty.

The challenge

Your premium customers
don't have time
to wait.

Your premium customers demand an immediate, personalized response. Your support team is overwhelmed and loses upsell opportunities for lack of time to properly follow up on each case.

01

Response time too long

Wait times exceed 5 minutes. Your customers leave for the competition, dissatisfied before they've even been helped.

02

Support team overloaded

Your staff handle too many repetitive, low-value requests, to the detriment of the premium customer relationship.

03

Lost upsell opportunities

Without personalized follow-up, every missed interaction means unrealized revenue and weakened loyalty.

The solution

An agent that answers like an expert,
never like a robot.

HW Concierge AI is the high-end conversational agent designed for luxury brands, hospitality and premium customer service. Powered by RAG, it queries your knowledge base, catalogs and CRM to deliver an expert response in natural language — never robotic.

HW Concierge AI
Online now
BOARDY
Hello! I'm BOARDY, your AI concierge. How can I help you?
Hi, I need a late checkout.
Your late checkout until 2 PM is confirmed. Would you like anything else for your departure?
A table at the restaurant tonight for 2.
Table for 2 at 8 PM at La Terrasse — confirmed ✓ A reminder SMS will be sent to you at 7 PM.
Your message...
HW Concierge AI
Key capabilities
  1. RAG-powered answers drawn from your knowledge base
  2. Contextual product recommendations
  3. Smart upsell based on customer profile
  4. Multilingual FR / AR / EN
  5. Handoff to a human with context preserved
  6. Customer profile enriched in real time
Industry use cases
  • Hospitality24/7 digital concierge — check-in/out, restaurant reservations, local recommendations and room upsell.
  • Luxury & Premium retailOnline boutique assistant — personalized product advice, availability checks, guided purchase funnel.
  • Private clinicsPatient welcome and onboarding — appointment booking, medical FAQ, reminders and post-consultation follow-up.
  • Private bankingFirst-level customer relations — account information, service guidance, booking with a dedicated advisor.
Measurable promises

Results you can measure

<2s
Contextual response

Guaranteed response time regardless of how complex the customer request is.

Measurable upsell rate

Every opportunity tracked and reported to your dashboard in real time.

24/7
Total availability

Website, WhatsApp Business, email, chat — a unified presence with zero interruption.

Native integrations

Connects to your stack

A seamless deployment within your infrastructure. HW Concierge AI integrates natively with the tools you already use.

 
 
 
 
HW Concierge AI
HubSpot
Salesforce
Zoho CRM
WhatsApp Business
CMS
Booking Engines
Hotel PMS

Deploy HW Concierge AI in your business

Our team supports you from setup to launch in under 72 hours.

Get started now
Frequently Asked Questions

Everything
you need to know

Generally allow 5 to 7 business days between the initial scoping and going live, including configuring routing flows and standard responses.

Yes, HW Concierge AI connects to your WhatsApp Business, your CRM and your internal handling tools via API or webhook, without heavy development on your end.

Exchanges with your visitors and customers are hosted on GDPR-compliant infrastructure, encrypted in transit and at rest, with access strictly limited to your organization.

Yes: welcome flows, routing to the right services and response tone are all configurable to match your business, brand tone and internal processes.

HW Concierge AI is offered as a monthly subscription tailored to your usage volume (number of exchanges handled per month), with no long-term commitment.

Our team provides technical follow-up and oversight of the automated front desk, and continuously fine-tunes the agent based on usage feedback.

Selected Work

Our latest work

La Commune de Marrakech
www.ville-marrakech.ma

La Commune de Marrakech

HELLO WORLD designs and optimizes the website of the Marrakech Municipality, providing a modern service tailored to residents' needs since 2016

The technologies and platforms
powering your projects

We use the best tools on the market to guarantee performance, security and scalability.

Testimonials

What they say about us

Partners

They trust us